Welcome to Strathfield Medical Centre. By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using this website.
This website is owned and operated by Strathfield Medical Centre.
Contact Details
Phone: (02) 9995 7200
Email: info@strathfieldmedicalcentre.com.au
Clinic Address
Strathfield Medical Centre
Entrance on Churchill Avenue, Strathfield NSW 2135
(Opposite Strathfield Plaza Car Park)
By accessing or using this website, you acknowledge that you have read, understood, and agree to these Terms and Conditions and all applicable Australian laws and regulations.
If you do not agree with any part of these terms, you must discontinue use of this website immediately.
The content provided on this website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.
You should not rely on website information as a substitute for professional medical advice from a qualified healthcare provider. Always seek the advice of your doctor or healthcare professional regarding any medical condition or treatment.
In case of a medical emergency, call 000 immediately or visit your nearest emergency department.
Appointment bookings made through this website are subject to availability and confirmation by the clinic.
Strathfield Medical Centre reserves the right to:
Patients are responsible for providing accurate and complete information during appointment bookings.
Consultation and Service Fees
All medical consultation fees, treatment charges, and related healthcare service fees must be paid at the time of consultation unless otherwise agreed.
Fees displayed on the website are subject to change without notice.
Refund Policy
Due to the nature of medical and healthcare services, refunds are generally not provided once a consultation or medical service has been completed. Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law (ACL), including guarantees that services will be provided with due care and skill.
Refunds may be considered in limited circumstances including:
Approved refunds will be processed using the original payment method where possible and may take 5–10 business days to appear in your account.
Appointment Cancellation Policy
Patients are requested to provide at least 24 hours' notice for appointment cancellations or rescheduling.
Failure to attend appointments without at least 24 hours' notice may result in a cancellation or non-attendance fee of $50.00. This fee will be communicated to you at the time of booking and is subject to change with reasonable notice
Return Policy
Medical services, prescriptions, certificates, and healthcare consultations are non-returnable once provided.
Any concerns regarding services received should be communicated to the clinic directly for review and resolution.
Your privacy is important to us. Strathfield Medical Centre collects, uses, stores, and discloses personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all other applicable Australian privacy laws.
What We Collect
We may collect personal information including, but not limited to:
How We Collect Information
Information may be collected:
Upon your first visit, you will be asked to complete a New Patient Information Form which includes consent for the collection, use, and sharing of your personal health information. You may withdraw or modify your consent at any time by contacting us in writing.
Use and Disclosure
Your information is used for purposes directly related to your healthcare, including:
We may disclose information to third parties such as other treating healthcare providers, pathology providers, government agencies as required by law, and researchers conducting approved studies (de-identified unless you provide explicit consent).
Secondary Purpose Use
Your personal information may occasionally be used for secondary purposes such as practice management, financial audits, complaint resolution, and accreditation. You have the right to refuse such secondary use. Your decision will be documented in your health record.
Marketing and Communications
We will not use your personal information for direct marketing without your separate, explicit opt-in consent. You may withdraw marketing consent at any time by contacting us. This is separate from clinical communications about your healthcare.
Access and Correction
You have the right to access and correct your personal information. To do so, please contact our Privacy Officer. We will respond within a reasonable timeframe and correct any inaccuracies upon verification. In limited circumstances, access may be restricted by law, and you will be informed of the reason.
Storage and Security
We take all reasonable steps to protect your information including:
All data is stored on servers located within Australia. When no longer required, information is securely destroyed or permanently de-identified.
Strathfield Medical Centre may employ AI technologies to enhance the efficiency and quality of our healthcare services, in compliance with the Privacy Act 1988 and the Australian Privacy Principles.
AI may be used for:
Safeguards:
All content on this website, including text, logos, graphics, images, and design elements, is the property of Strathfield Medical Centre unless otherwise stated.
You may not:
This website may contain links to external websites for your convenience. We do not endorse or accept responsibility for the content, security, or privacy practices of third-party websites. Accessing third-party websites is at your own risk.
Where we actively direct patients to a specific third-party health service, we will exercise reasonable care in doing so. However, we do not accept responsibility for the ongoing practices of those services once you leave our website.
TTo the maximum extent permitted by law — and subject to any rights you hold under the Australian Consumer Law that cannot be excluded — Strathfield Medical Centre shall not be liable for:
Nothing in these Terms and Conditions excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law or any other applicable legislation that cannot lawfully be excluded.
All trademarks, logos, and branding displayed on this website are the property of their respective owners. Unauthorised use of any intellectual property appearing on this website is prohibited.
We aim to keep the website available and functioning properly; however, we do not guarantee uninterrupted access or error-free operation. We may suspend or update the website at any time without notice.
We take complaints seriously. If you have a concern about our services, privacy practices, or these Terms and Conditions, please contact us directly in the first instance:
Privacy Officer / Practice Manager
Phone: (02) 9995 7200
Email: info@strathfieldmedicalcentre.com.au
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to:
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder of these Terms and Conditions, which shall continue in full force and effect.
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising in connection with this website shall be subject to the exclusive jurisdiction of the courts of New South Wales, subject to any applicable rights under the Australian Consumer Law.
Strathfield Medical Centre reserves the right to update or modify these Terms and Conditions to reflect changes in legislation, technology, or our practices. When material changes are made, we will publish the updated version:
We encourage you to review these Terms periodically. Continued use of this website following the publication of changes constitutes your acceptance of the updated Terms.
If you have any questions regarding these Terms and Conditions, please contact:
Strathfield Medical Centre
Entrance on Churchill Avenue, Strathfield NSW 2135
Phone: (02) 9995 7200
Email: info@strathfieldmedicalcentre.com.au
Website: strathfieldmedicalcentre.com.au