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General Policy

General Practice Policies

Telephone Access

GP’s of the practice may be contacted via telephone during practice opening hours. If the GP is unable to take your call, a message will be taken and you will be advised on when to expect a return telephone call. Emergency telephone calls will always be put through to the GP immediately.

Test Results

All test results are strictly confidential and in order to protect your privacy, this practice does not give results to patients over the telephone.

The doctor will advise you at the time of testing when you can expect your results to return. All urgent results will be followed up with the patient directly.

This practice has a No Smoking Policy.

Patient Rights

If you have a problem with your health care or have had a negative experience when visiting our surgery, we would like to know.

Please feel free to discuss any problems you may have with your doctor or the receptionist. Alternatively, you may want write to us or use one of our complaint feedback forms kept at reception.

All complaints are taken seriously and you can remain anonymous if you wish.

Complaints can also be made to the:

NSW Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills NSW 2012
1800 043 159 (Toll Free)
Email: hccc@hccc.nsw.gov.au.

This Practice Information Sheet template
Has been designed to comply with the
RACGP 4th Edition Standards for General Practice

Practice Opening Hours
Monday – Tuesday – Thursday 9 am-6 pm
Wed – Friday 9 am-6 pm
Saturday and Sunday 10 am-2 pm
Public Holidays – Closed

PractPractice Doctors
Dr. Subrata Banik
Dr. Sabita Banik
Dr. Abdul Muthalib Usham

The Practice Team (Allied Health)
Dr. Jagdish Dua: Psychologist
Alex Wall: Physiotherapist
John Luong: Dietician

2A/60 The Boulevarde Strathfield 2135
(+61) 99957200
(+61) 99957203
After Hour Contact Number
(+61) 87246300